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If your account is active and in good standing, certain transponders can be reassigned or returned for credit. Please check the current PrePass license agreement for more information. You can also return the transponder(s) to: PrePass Device Returns 1670 South 5500 West Suite 300 Salt Lake City, UT 84104  

Report your lost or stolen transponder through your PrePass.com account. If you need assistance, please contact the PrePass Service Center at 1-800-PREPASS (1-800-773-7277). If necessary, the center will issue a new transponder and charge your account up to $100 for each lost/stolen transponder.

In addition to any obvious destruction of a transponder, a transponder may be considered damaged if any of the following apply: The transponder and/or sticker has been written on or defaced in any way. The transponder and/or sticker has been modified or tampered with. The sticker has been removed, scratched

To turn off, or deactivate, a transponder’s bypass functionality, you must go into your account on PrePass.com and delete a truck and deactivate the corresponding transponder. Tolls functionality cannot be turned off. If you need assistance, please contact the Customer Service Center at 1-800-PREPASS (1-800-773-7277).

No. Your credential information and related truck details must match PrePass records or you may be subject to citations. You should only have one PrePass-issued transponder in your vehicle at a time. If you have a transponder that is not issued to you, please return it to: PrePass Device Returns

If you do not receive a light on your PrePass transponder at a weigh station, you are required to pull into that station. Lights may display when going through toll booths, but there is no need to stop if they do not.  If you think your transponder is not working

Internal non-replaceable batteries in some PrePass devices last approximately five years. Replaceable lithium batteries in our ElitePass transponders (transponders that provide integrated weigh station bypass and nationwide toll payments) should be changed out annually. We recommend changing out lithium batteries when renewing your registration to make sure that your service

Always pull into the weigh station if you do not receive a signal on your transponder. Make sure that the transponder is properly mounted on the windshield. Some bypass locations may have a slight variation in the setup of their overhead antennas, so you may need to adjust the transponder

The windshield placement is necessary so that the overhead readers can scan the transponder. There are two approved transponder locations that maximize device readability. The first is at least two inches but not more than three inches from the top center of the windshield. The second is two to three

If you have our PrePass Plus or Tolls-Only service, the transponder’s toll payment functionality is live when installed. For bypassing, your transponder should be operational at most weigh stations within 48 hours of your paperwork being processed.

All transponders no longer in service must be returned to PrePass. Make sure to insure each transponder for $100 and send them via a trackable method to the PrePass Customer Service Center at the following address: PrePass Device Returns 1670 South 5500 West Suite 300 Salt Lake City, UT 84104