Supplemental Terms for
PrePass® Services

 Last Updated: Effective June 4, 2025.

These Supplemental Terms for PrePass Services form part of and are incorporated into the Terms of Service for the PrePass Services (PrePass Terms, available at https://prepass.com/prepass-terms).  Capitalized terms used but not defined in these Supplemental Terms have the meanings given in the PrePass Terms.  When used in these Supplemental Terms, you means (as context dictates) the Customer or the authorized representative of Customer or the End User.

If any term of these Supplemental Terms conflict or are inconsistent with the PrePass Terms, then the provision of these Supplemental Terms controls with respect to Fees and the specific feature of the PrePass Services to which the Supplemental Terms relate.

Please see the PrePass Privacy Policy, available at https://prepass.com/privacy-policy, to learn about how the Alliance processes personal information in connection with the PrePass Services.

PLEASE CAREFULLY READ THESE SUPPLEMENTAL TERMS TOGETHER WITH THE PREPASS TERMS.

1. Invoiced Fees:

Invoiced Fees will be sent to your email of record and will also be available to you online on the first day of each month and are due in full upon receipt of an invoice. Recurring charges (a repeated charge automatically billed to a Customer’s designated payment method at regular intervals which charge continues until Customer cancels) are charged on the first of the month unless cancelled at least ten (10) Calendar Days before the end of the current month. Invoice Fees, ALLIANCE Device charges as selected and as outlined above, all pass-through charges, all toll charges and any toll device fee assessment from any Agency, Authority, Commission, or other governing body, and any lost, stolen, or damaged Device Fees; will be invoiced in accordance with the terms and conditions of the PrePass Services Agreement, or other written agreement between the Parties. Invoices will reflect Invoiced Fees from the prior months’ charges and activity. In the event Customer selects and agrees to CASH as their payment method, Customer shall remit invoice payment(s) in a form of cash as follows: cash, check, ACH, transfers or other similar forms of cash payment (e.g. debit or prepaid cards) (collectively “Cash”). In the event Customer makes payment for any Fees with a method other than Cash, Customer will be charged a 1.99% handling fee.

2. Payment Guarantee Amount and Required Program Amount:

To utilize tolling services (either PrePass® Tolls or PrePass® Plus), Customer must provide either a Payment Guarantee Amount or a Required Program Amount as described in 2.a and 2.b respectively. 

Customer agrees that as a condition of continued use of the PrePass Services, Customer consents to the use of consumer credit reports as may be necessary and for periodic review to maintain the Payment Guarantee Amount or Required Program Amount. In all cases, the Alliance will use credit reports in accordance with applicable law.

Customer acknowledges the Alliance may periodically review the activity on the User Account and adjust the required Payment Guarantee Amount or Required Program Amount, to reflect the average monthly charges and fees incurred.

  1. Payment Guarantee Amount: Customer must provide a payment guarantee in an amount set by the Alliance, based on estimated monthly tolling and other activity as provided by the Customer, pass through and program charges, and your credit history. This is the “Payment Guarantee Amount.” This may be in the form of a bond, letter of credit, cash deposit, or other acceptable payment form. This Payment Guarantee Amount is determined and disclosed at account setup and may be adjusted with 30 days’ notice. The Payment Guarantee Amount may not be used to satisfy any amount due and payable as a recurring charge.
  2. Required Program Amount: In the event that Customer chooses to establish a Required Program Amount, Customer must provide the Required Program Amount in an amount set by the Alliance, based on the estimated monthly tolling as provided by the Customer during account setup, as well as program charges. This is the “Required Program Amount.” Following account activation, the Alliance will establish an updated Required Program Amount each month within 10 calendar days following issuance of the monthly invoice. The updated Required Program Amount is calculated based on the Customer’s average prior monthly invoice charges. If Customer’s Required Program Amount changes, the Customer will be notified by email using the Customer’s email of record. The Required Program Amount is utilized to satisfy tolling activity throughout the month and the Customer’s invoiced charges on the first of each month. Customers who establish a Required Program Amount are required to have a preferred payment method on file with the Alliance to be used for automatic replenishment of the Required Program Amount. Customer hereby authorizes Alliance to debit funds from Customer designated Cash or credit card account to automatically replenish Customer Required Program Amount whenever the balance dips below the Customer Required Program Amount threshold of 50% or more. The Alliance may review account activity and charge multiple times within a one-month period, if needed, based on actual tolling usage to ensure the Required Program Amount remains in excess of a 50% balance. This authorization is to remain in full force and effect until such time as Alliance receives notification of its termination in such time and manner for Alliance to have the reasonable opportunity to act on it.  For purposes of clarity, the Payment Guarantee Amount and Required Program Amount are separate from the monthly recurring charges identified in Section 1 above and may not be used to satisfy any amount due and payable as a recurring charge.

Despite the foregoing, should Customer’s Payment Guarantee Amount or Required Program Amount fall below the required minimum amount, the Alliance reserves the right to suspend Customer’s User Account until such time as the Payment Guarantee or Required Program Amount is returned to the required minimum amount. The Alliance may determine in its sole discretion that Customer must establish an irrevocable letter of credit in favor of Alliance in an amount to be determined based on actual or anticipated monthly charges.

3. Toll Violation Processing & Fees

All toll violation fees and transaction assessments against Customer’s User Account are Customer’s responsibility at all times.

  1. In the event Customer incurs a toll violation, Customer must notify the Alliance immediately and send copies of toll violation notices within three (3) days of receipt of such notice to allow us to better assist you in an effort to avoid additional Toll Authority charges and fees that may result from escalated actions. The Alliance will process violation notices submitted to the Alliance for any license plate(s) (Plate) that is not registered in the User Account or participating in PrePass® Toll Management Services at a fee of $5.00 per toll violation transaction. All assessed violation tolls and applicable fees will be invoiced to Customer on the PrePass® invoice as per the Fee Schedule below. In addition, Customer authorizes the Alliance to work with the applicable Toll Authority to try to reduce or waive Toll Authority assessed violation fees on any toll violation that is eligible for reduction or waiver based on the Toll Authority rules and regulations. There is no guarantee that the Alliance will be successful in obtaining a reduction or waiver on Customer’s behalf. Failure to submit applicable vehicle and Plate information with each violation notice submission, including the Device ID and/or Equipment ID of the vehicle that incurred the violation, will impede the Alliance’s ability to assist Customer in obtaining a toll violation reduction or waiver.
  2. In the event Customer wishes to dispute a non-violation related toll transaction, Customer must notify the Alliance in writing at the following address within sixty (60) days of the posted transaction date; in no event shall a toll dispute be reviewed if such dispute is received more than sixty (60) days after the posted transaction date of the transaction. Toll disputes should be sent to [email protected] and must include Customer’s User Account and Plate information, along with the detail of the transaction(s) being disputed. Upon proper receipt of a toll dispute, the Alliance will review the nature of the toll dispute and determine in its sole discretion if any account credit is due. Nothing herein shall be construed as to guarantee an account credit where a dispute is received.
  3. No interest will be paid on any amount held in a User Account or subaccount.
  4. Customer agrees that the Alliance may require that you establish an automatic payment method.
  5. Auto Renewal. For an Order Form(s) in which the Performance Period is greater than Month to Month unless provided with ninety (90) days prior written notice of intent to terminate, the Term will automatically renew on an annual (year to year) basis after its initial Term. Following the initial Term either party may terminate in accordance with the terms of the PrePass® Services Agreement.

4. Lost, Stolen or Damaged Alliance Devices

Customer must not, and must ensure that your employees, contractors, agents, and representatives do not, open, x-ray, disassemble, decompile, modify, repair, reverse engineer, or tamper with an Alliance Device or allow anyone else to do so. Customer must, and must ensure that your employees, contractors, agents, and representatives protect Alliance Devices from damage and misuse. Customer is responsible for any loss of or damage to any Alliance Device issued to Customer, except as expressly provided in these Supplemental Terms. In the event an Alliance Device issued to you is lost, stolen, or otherwise, damaged (including damage to or removal of the security tape), defaced, not returned and/or written on, you must pay the applicable non­refundable Fee (Device Fee) set forth in the Fee Schedule below. Customer must notify the Alliance immediately if any Alliance Device is lost or stolen or if the vehicle to which it was assigned is stolen. Customer is responsible for all Fees and transaction charges incurred by your Alliance Devices until you provide written notice of such loss or theft to the Alliance. Failure to update your Alliance Device or the information in the User Account may result in additional Fees. Notwithstanding the foregoing, we will replace, at no cost to you, any Alliance Device that fails to work properly as long as such failure was not caused by the actions or inactions of you or your employees, contractors, agents, or representatives.

5. Return of Alliance Devices

In accordance with the return instructions set forth below or otherwise provided by us, Customer must return all Alliance Devices (that are not tolling enabled) to us that are not assigned to a vehicle within your fleet to use the PrePass Services within (i) 30 days of activation; or (ii) 30 days of unassignment from a vehicle, unless otherwise agreed to in writing. Alliance Devices (that are tolling enabled) may be unassigned, but will continue to incur monthly Service Fees until the Alliance Device is deactivated by the Alliance either due to (i) Customer request; or (ii) account closure. In addition, Customer must return all Alliance Devices to us within 30 days of Customer User Account cancellation or termination at your expense. Failure to return Alliance Devices within 30 days will result in a $100 Device Fee assessment per Alliance Device as set forth in the Fee Schedule below. For Customers in good standing at the time of cancellation or termination (as determined by the Alliance in its sole discretion), the Alliance will provide a return credit for all Alliance Devices that have been assessed a Device Fee that are returned undamaged and not defaced (as determined by the Alliance in its sole discretion) no later than 90 days from the date of such non-assignment, cancellation or termination. Customer is responsible for such Alliance Devices, including any toll or violation charges incurred by or assessed against such device, until the devices are received by us. Notwithstanding anything to the contrary in these Supplemental Terms, Fusion transponders may not be eligible for a return credit once a lost, stolen, damaged or not-returned fee has been assessed per the Fee Schedule below. In addition, Customer agrees to pay any tolls and assessed charges for each Alliance Device that is permanently suspended from using the PrePass Services for continual violations or otherwise permanently deactivated from the PrePass Services. Notwithstanding anything stated in this paragraph to the contrary, all Alliance Devices with PrePass® Plus or PrePass Tolls functionality eligible for a return credit shall be subject to a $20.00 Device Refurbishment Fee.

6. Fees and Taxes

  1. In consideration for use and access to the PrePass Services, Customer must pay the monthly service charges per Alliance Device for use of the PrePass Services (Monthly Alliance Device Service Charge) and the monthly PrePass® Toll Management Service Charge (together, Monthly Service Fees). Customer also must pay the other applicable fees specified in the Fee Schedule below (collectively with the Monthly Service Fees, the Fees).
  2. THE AMOUNT OF MONTHLY SERVICE FEES ARE DISCLOSED TO CUSTOMER WHEN CUSTOMER CREATES THE USER ACCOUNT. THE MONTHLY SERVICE FEES ARE AUTOMATICALLY RENEWING AND REQUIRE RECURRING PAYMENTS AT THE AMOUNT AND AT THE STATED FREQUENCY DISCLOSED TO CUSTOMER WHEN CUSTOMER CREATED THE USER ACCOUNT.
  3. WHERE PERMITTED BY APPLICABLE LAW, MONTHLY SERVICE FEES CONTINUE UNTIL CUSTOMER CANCELS OR UNTIL THE USER ACCOUNT IS TERMINATED IN ACCORDANCE WITH THE PREPASS TERMS. The Monthly Service Fees are charged to the automatic payment method provided when the User Account was created.
  4. CUSTOMER MUST CANCEL MONTHLY SERVICE FEES ON OR BEFORE THE TENTH (10TH) CALENDAR DAY BEFORE THE END OF THE THEN-CURRENT CALENDAR MONTH TO AVOID THE NEXT MONTHLY RECURRING CHARGE. Upon cancellation, Customer is not entitled to receive any refund or credit of Monthly Service Fees for the time remaining in the then-current calendar month.
  5. Monthly Service Fees are subject to change. The Alliance will provide no less than 30 days’ prior written notice to the email associated with the User Account] of any changes in Monthly Service Fees. If Customer does not accept the changes to the Monthly Service Fees, Customer must cancel on the date specified in the notice of changes in Monthly Service Fees by contacting the PrePass Service Center or through the same medium in which it established its User Account.
  6. All Fees are stated in U.S. dollars and are non-refundable, except as otherwise required by applicable law. All Fees to be paid by you are exclusive of any applicable sales, use, excise, value added, and other taxes. You acknowledge and agree that Customer is responsible for paying all taxes, duties, and other governmental assessments associated with Customer’s use of the PrePass Services and the Alliance Devices.
  7. On a monthly basis or such other basis determined by us in our discretion, we will provide invoices to you for the Fees via email, text, mail, the Website, or through other reasonable means determined at the time of User Account creation or as otherwise agreed in writing with the Alliance. Should the Customer choose to receive their invoices for Fees, in addition to email, via mail, the Alliance reserves the right (at the Alliance’s sole option) to charge the then-prevailing postage rate for delivery of such invoices via mail. You must review each invoice promptly and notify us in writing at the PrePass Service Center (see Section 7 below) if you have any questions or suspect any errors regarding an invoice or the Fees included therein. If you do not provide such notice to us within 21 days of the applicable invoice date, the invoice, including any Fees therein, will be deemed to have been accepted by you.
  8. If any Fees remain outstanding for more than 21 days, Customer User Account will be assessed a Late Fee and will incur the loss of any future toll discounts until the outstanding Fees are paid. In addition, we may, in our sole discretion, suspend or terminate your User Account and your access to and use of the PrePass Services. In our discretion, subject to applicable law, we may report information about the status of your User Account to credit bureaus. Late payments, missed payments, and/or other payment defaults relating to your User Account may be reflected in your credit report. If we send any unpaid invoices to a third-party collection service, your Alliance Devices will be deemed lost and will not be eligible to be returned to us for credit, and you may not be eligible to use the PrePass Services in the future. Customer will be responsible for any and all costs of collection, including but not limited to claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, collection costs and expenses (including reasonable attorneys’ fees). If we authorize you to resume using the PrePass Services, you must pay all Fees due, including the Alliance Device Reactivation Fee per Alliance Device (including any Third-Party Transponder), as specified in the Fee Schedule below, and you will lose any price discounts previously provided.
  9. In the event of termination of the PrePass Services, if you have a remaining balance in your User Account after payment of all Fees, outstanding tolls and other legally permitted charges (which payment you authorize the Alliance to debit from your User Account), the Alliance will send you a check or initiate a deposit or credit to your valid deposit account or credit card for the amount (the method of payment to be determined in the Alliance’s sole discretion) or escheat such amount in accordance with applicable law.
  10. Fee Schedule
Fee Schedule Amount
Monthly Alliance Device Service Charge Customer will be advised of amount; amount subject to change
Monthly PrePass® Toll Management Service Charge (Toll Violation Prevention and Toll Violation Settlement) Customer will be advised of amount; amount subject to change
Toll Charges including any toll device fee assessment from any Agency, Authority, Commission or other governmental, quasi-governmental, public or private entity authorized to make such an assessment (collectively, Toll Authority). Pass-Through
Toll Violation Processing Fee for each toll violation transaction incurred for vehicle and/or plates not enrolled in any PrePass® Services Program $5.00 per toll violation transaction processed
Handling Fee—for all Fees, charges (or deposit payments) that are paid with a method other than Cash (check or ACH payment/wire transfer or other acceptable form of cash payment e.g. Debit or Prepaid card). 1.99% of Charges
Invoice Redelivery Fee $2.00 per invoice
Device Fee for Lost, Stolen, or Damaged Alliance Device (see Section 4 above) $100 per Alliance Device
Device Fee for failing to return an Alliance Device (that is not tolling enabled) to the Alliance within 30 days of non-assignment $100 per Alliance Device
Device Fee for failing to return an Alliance Device to the Alliance within 30 days of cancellation or termination of your Account. $100 per Alliance Device
Check Processing Fee – when a physical check is not mailed to the lockbox payment address specified in the invoice $5.00 per check
Administrative Fee—if a refund is requested on an active User Account when the error was Customer-related $10.00 per refund requested
Returned ACH Payment Fee $25.00 per returned payment
Late Fee (for unpaid Fees outstanding for > 21 days) Greater of $10.00 or 1% of unpaid Fees per month
Collection Costs Per Terms
Alliance Device Reactivation Fee (including any Third-Party Transponder) $25.00 per Alliance Device (including any Third-Party Transponder)
Specialized billing and reporting services as agreed upon by the Alliance and Customer $75.00 per hour, with a half-hour minimum
Paper Invoices Mailed via USPS Prevailing USPS cost
Device Refurbishment Fee $20.00 per Alliance Device
Third-Party Transponder Fee Customer will be advised of amount if applicable; amount subject to change

7. PrePass Service Center

Please direct all inquiries and questions to:

PrePass® Service Center
2500 South 3850 West (2500 Waterton Place), Suite C West Valley City, UT 84120 1-800-PREPASS (1-800-773-7277)
(currently Monday through Friday, 6:00am to 7:00pm MT, excluding holidays)
[email protected]

For Alliance Device returns: You must prepay postage/shipping, insure each Alliance Device for $100.00 with delivery confirmation, enclose a list of Alliance Devices returned and maintain a copy thereof for your records, and ship the Alliance Devices to:

PrePass® Alliance Device Returns
1670 South 5500 West Suite 300 Salt Lake City, UT 84104