Infrasource boosts toll management efficiency with PrePass.
Construction Services
INDUSTRY
2000+
personnel
COMPANY SIZE
13 Locations across the U.S.
LOCATION
Since
2024
2024
PREPASS CUSTOMER
Infrasource, a Quanta company, faced challenges in tracking tolling costs and violations across multiple locations and vehicles. They were working with two tolling agencies, which complicated expense reconciliation and increased administrative workload. PrePass provided the following solutions:
- Enhanced Visibility: The PrePass Toll Management platform provided Infrasource with clear insights into which branches and vehicles were incurring tolls. The INFORM™ Tolling dashboards allowed for managers to deploy resources more effectively.
- Cost Savings: By optimizing toll tag alignment to agencies with the most favorable discounts and now, with the ability to audit toll charges, Infrasource reduced toll violation charges by 50%. They even received a $300 refund from the one agency due to this verification process.
- Error Reduction: PrePass emphasized the importance of tracking vehicle and trailer plates, which helped minimize toll violations caused by misread plates.
- Efficient Violation Management: Previously, managing toll violations was cumbersome, requiring significant time to reconcile charges. With PrePass, violations are now easily accessible in the dashboard, allowing the team to focus on their core tasks.
- Streamlined Toll Agency Management: PrePass took over the management of toll agencies, significantly reducing the time Infrasource spent on vehicle updates from 20 minutes to a more efficient process.
- Single Transponder System: Transitioning to a single transponder for all toll agencies simplified operations and reduced the risk of misplaced transponders.
- Easy Setup: The implementation process was straightforward, with well-packaged transponders that allowed for immediate use.
Overall, the partnership with PrePass has enabled Infrasource to enhance visibility, reduce costs, and streamline operations, ultimately leading to a more efficient toll management system.
“Because our drivers like PrePass so much, I know they want to do everything they can to keep it in their trucks. That helps us keep our fleet safety scores where they need to be and keeps them happy.”
While the plan paid off with better CSA scores, looking back, Barnes said he realizes he should have used a better strategy. Phoenix Transportation should have at least kept the toll payment service portion of its PrePass service. That’s because, according to him, PrePass is not only a favorite of drivers, but its absence resulted in other problems. “We had to make sure we paid tolls including getting receipts and dealing with toll violations. It was a pain,” he said, taking up a lot of his time and that of others at the fleet.
Dealing with toll violations
without having PrePass
service was especially
painful because it took up so
much time Barnes said. For
example, it is not uncommon
for a truck to be charged
the wrong toll. “The tolling
companies would send toll
violations repeatedly, with
different statement IDs, and if you didn’t watch it, you would end
up paying the same toll twice.”
When Phoenix Transportation returned to PrePass, Barnes said that pain went away. PrePass was able to handle all the disputes which resulted in “a lot of time saved on my end.”
According to Barnes, another benefit of having PrePass toll payment service is the toll discounts Phoenix Transportation receives as well as the wide area of coverage the service offers. “We upgraded to PrePass Plus because our freight changed and we expanded more out West. We more frequently were incurring tolls from multiple toll authorities.” Consolidating these made good business sense.
After temporarily removing the PrePass service, Barnes said he
completely understands the benefits of PrePass Plus, which for
them includes the PrePass weigh station bypass service combined
with the toll payment service.
“It’s a plus for our drivers not having to stop at the scales and go
through that hassle,” he said. “It’s a luxury to bypass and save time
from not stopping.” Barnes said this is especially true now. Phoenix,
like so many other fleets, is using electronic driver logs, forcing
drivers to strictly adhere to operating on a 14-day schedule. This is
something he said shippers and receivers don’t always understand.
The longer a truck sits at a weigh station, the greater chance the
driver will miss a pick up or delivery window.
Barnes also credits PrePass
weigh station bypass service
with helping Phoenix
Transportation keep its
CSA scores low. It’s a real
incentive for drivers. One
incentive program he is
considering reviving is to
require drivers to maintain
good inspections in order to
keep the PrePass services on
their truck. The drivers value
the service so it helps reinforce good behavior while also helping
with driver retention and recruiting.
“Because our drivers like PrePass so much, I know they want to do
everything they can to keep it in their trucks,” he said. “That helps
us keep our fleet safety scores where they need to be and keeps
them happy.”
PREPASS SERVICES
- Toll Payment Service
BUSINESS NEED
Toll statements from multiple agencies made tracking tolling costs and violations across multiple locations and vehicles a challenge.
BUSINESS SOLUTION
The PrePass Toll Management platform provided Infrasource with clear insights into which branches and vehicles were incurring tolls.
BUSINESS RESULTS
PrePass has enabled Infrasource to enhance visibility, reduce costs,
and streamline operations, ultimately leading to a
more efficient toll management system.
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