Duncan & Son Lines keeps driver satisfaction, retention high with PrePass.
Intermodal ocean container transport
INDUSTRY
+275 company drivers, plus another 100-150 independent contractors
COMPANY SIZE
Buckeye,
AZ
AZ
LOCATION
Since
2003
2003
PREPASS CUSTOMER
For Duncan and Son Lines, most of its truck
movements
are routine – moving loaded ocean
containers back and forth between the Phoenix,
Arizona, area and the ports of Los Angeles and
Long Beach. The challenge is making sure the cargo
gets to its destinations on time and drivers don’t
have longer wait times than absolutely necessary.
And as important as it is for any truck fleet to make sure they meet their appointment times at the ports, this isn’t the biggest reason the 76-year-old company uses PrePass for weigh station bypass, according to Steve Hitchcock, chief operating officer of Duncan & Son Lines.
“We can say it’s about truck efficiency, keeping the wheels rolling, utilization and all those kinds of things, but at the end of the day, it really comes down to driver satisfaction and them not sitting in another line,” he says.
Hitchcock says drivers for Duncan & Son frequently have to deal with downtime waiting at the ports to pick up and deliver containers, despite having appointments and being on time. And even though they are paid for this downtime, if drivers had to deal with even more, such as waiting in line at a weigh station, he says the company would “end up losing drivers,” costing the company more money by having to find replacements.
“If you don’t have PrePass, you could be looking at some serious inefficiencies in your fleet if every single one of your trucks has to stop at the scales,”
And while this is an important reason Duncan & Son has PrePass, it’s not the only one. The others are efficiency and what Hitchcock calls the “magic” of trucking.
“If you don’t have PrePass, you could be looking at some serious inefficiencies in your fleet if every single one of your trucks has to stop at the scales,” Hitchcock says. For instance, he says, long scale lines can make it difficult or impossible to get to an appointment on time. And if this happens, something else disappears.
“I think when you’re in trucking, to your customers or to the end users, it’s all just magic,” he says. “When you order from Amazon, you click the button, it’s just magically there in two days. Now people, generally, don’t know exactly how it happens and typically, they don’t care. And a lot of times, it’s our job to make sure they don’t care. PrePass is part of the recipe that makes us able to perform magic.”
PREPASS SERVICES
- Weigh Station Bypass
BUSINESS NEED
Long wait times at
weigh stations and
ocean container ports
hurt driver satisfaction
and can lead to driver
retention problems.
BUSINESS SOLUTION
PrePass allows drivers
to
keep on driving past weigh
station facilities saving
them time and money.
BUSINESS RESULTS
Duncan & Son maintains
a high level of satisfaction among its drivers, leading to better driver retention, saving money in different ways.
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Call and speak with one of our U.S.-based
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