New York E-Z Pass service center downtime: April 9-15, 2025.
The New York E-ZPass service center upgraded their system software in April 2025. As a result, there was a service downtime window from April 9-15, 2025.
PrePass customers using E-ZPass will be impacted by this agency outage with regards to toll transaction postings. The impact will be based on customer enrollments for all E-ZPass users and NY Devices only, where the ID begins with “004:”.
All E-ZPass users: No toll transactions will post for the following New York agencies during the downtime window of April 9 to 15, 2025.
- Central Business District Tolling Program – NY Congestion (CBDTP)
- MTA Bridges & Tunnels (MTAB&T)
- Nassau County Bridge Authority (NCBA)
- New York State Bridge Authority (NYSBA)
- New York State Thruway Authority (NYSTA)
- Niagara Falls Bridge Commission (NFBC)
- Port Authority of New York and New Jersey (PANYNJ)
- The Peace Bridge (PBA)
- Thousand Islands Bridge Authority (TIBA).
NY Devices ONLY (Your E-ZPass is a NY Device if the ID begins with 004 on a blue device within your E-ZPass)
- No transactions will post for ANY E-ZPass agency during the downtime window of April 9 to 15, 2025.
Transactions that occur during the downtime window will post to customer’s accounts after April 15, 2025. Due to the large volume of backlog transactions, this may take several days for all transactions to fully post. To estimate what your delayed transactions from this time period may be, visit tolls.prepass.com to see transaction amounts from previous periods in INFORM™ Tolling.
For information on E-ZPass coverage areas in our nationwide toll network, you can view our map here.
