Toll costs are one of the fastest growing expenses for today’s fleets.
As toll networks expand, pricing becomes more dynamic, and enforcement gets more complex, many fleets find themselves with a common challenge: costs are climbing, but the “why” behind those toll charges are often unclear.
Fleets don’t just want tolls paid. They want visibility, and above all, they want control and insight.
That’s why PrePass introduced AI-Driven Toll Insights inside the INFORM™ Tolling dashboard — transforming toll transactions into clear, actionable intelligence fleets can use to reduce spend, improve operations, and prevent issues at scale.
What’s broken with traditional toll management?
For most fleets, tolls show up after the fact, often aggregated into a single invoice. While payment may be handled, questions still remain:
- Was this toll charge accurate?
- Why are some vehicles incurring higher toll costs?
- Are transponders assigned properly?
- Are drivers using high-cost roadways unintentionally?
- Where are toll errors happening repeatedly?
Without clear visibility, fleets are stuck in reactive mode— addressing problems only after they’ve already impacted margins.
PrePass Toll Insights changes that.
PrePass Toll Insights builds on the proven foundation of GPS Toll Verification, combining vehicle location data, toll plaza intelligence, and transaction history to automatically surface the toll issues that matter most. Instead of sifting through spreadsheets, fleet teams can quickly identify patterns, outliers, and errors that deserve attention.
All insights are delivered directly in the INFORM™ Tolling dashboard at tolls.prepass.com, complete with an executive summary and detailed drill-downs.
Toll insights that drive real savings.
Here’s a look at key insights fleets can access today from PrePass:
Unmatched location.
What it is: Flags tolls charged where GPS data shows the vehicle did not pass through the location.
What it could mean: Mis-keyed license plates, lost or stolen transponders.
Why it matters: Fleets get visibility into suspicious charges so they can take steps to prevent unnecessary charges.
Transponder mismatch.
What it is: Detects when a transponder is installed in the wrong vehicle.
What it could mean: Unexpected tolls can quietly drive-up costs over time.
Why it matters: Highlighted mismatches can help fleets quickly correct issues.
Express lane usage.
What it is: Identifies tolls from express lane use, authorized or not.
What it could mean: Drivers could be using faster (but pricier) lanes without policy alignment.
Why it matters: Fleets can pinpoint high-usage vehicles and take action through routing policies or driver coaching.
This insight does not require GPS and is available to all toll customers.*
Max Tolls.
What it is: Identifies situations where vehicles are incorrectly charged the maximum toll rate after exiting a toll road.
What it could mean: Inaccurate agency charges due to system error.
Why it matters: PrePass automatically disputes these charges and helps fleets recover credits without additional effort.
Built for insight, designed for action.
Toll Insights was created with three core goals in mind:
- Improve toll spend by identifying preventable charges and errors.
- Increase visibility into toll activity across vehicles, routes, and regions.
- Clearly show value and impact delivered by PrePass.
Each insight is designed to be easy to understand and actionable — helping fleets move from reactive troubleshooting to proactive toll management.
Why this matters more than ever.
Toll costs aren’t slowing down. Neither are the demands of fleet operations.
In today’s margin-conscious environment, fleets need more than just toll payment processing—they need intelligent systems that can help them operate smarter.
PrePass Toll Insights delivers the visibility, control, and confidence that busy fleet leaders need to keep trucks moving, costs in check, and operations on time.
