At Samsara Beyond 2025, Derek Frer, PrePass Vice President of Customer Success, shared a quick yet impactful overview on the realities of tolling — and what fleets can do to gain control. 

For modern fleets, tolling is no longer just a line item — it’s a complex, often frustrating operational challenge. With over 90 different tolling agencies across 38 states, each with its own systems, rules, devices, and billing methods, tolling has become a maze of administrative burdens and hidden costs. But it doesn’t have to stay that way. 

The tolling landscape: Why it’s so complicated 

Toll charges can vary dramatically based on factors like: 

  • Axle count 
  • Time of day 
  • The lane your driver uses 
  • Type of tolling technology (transponder vs. plate read) 
  • The base state of your transponder 

And while some agencies offer volume discounts, many fleets miss out due to fragmented data, inconsistent setups, and a lack of centralized visibility. 

Violations: A hidden budget buster 

Violations are more than just fines. They often come with added admin fees that double or even triple the original cost. And managing them is a manual, time-consuming nightmare. Every toll agency has its own dispute process, often requiring direct outreach and follow-ups. There’s no universal platform to manage them all. 

What makes tolling so difficult? 

Let’s break it down: 

  • Hard to manage – Tracking credentials, transponders, and changes in fleet composition is a constant challenge. 
  • Overly complex – More than 90 agencies, different systems, and inconsistent fee structures make it confusing. 
  • Resource draining– Fleets often juggle prepaid balances, surety requirements, and a flood of violation notices. 
  • The good news… it’s controllable – With the right tools, fleets can streamline toll management and uncover real savings in the process. 

How PrePass helps fleets  

PrePass offers a unified tolling solution that simplifies toll management from start to finish: 

  • Get nationwide coverage through one device and one account. 
  • Access volume-based discounts to help cut costs. 
  • Consolidate billing for easier accounting and fewer surprises. 
  • Stay ahead of costly fees with violation monitoring and dispute resolution. 
  • Automatically match vehicle locations when a toll is triggered with GPS Toll Verification. 

Tolling isn’t just the cost of doing business anymore — it’s a strategic lever you can use to boost efficiency, reduce administrative friction, and protect your bottom line. 

Let’s keep the conversation going 

Want to learn how PrePass can simplify tolling and more for your fleet? Submit your information and a PrePass representative will be in touch.